Reach our team
Have a question that isn't answered below? Send us an email and we'll get back to you within 1–2 business days. For urgent safety concerns, use the in-app SOS feature or call 911.
Support email
info@letsgocayman.com
Response time
1–2 business days
Emergency (in-app)
Use the SOS button or call 911
App version
iOS & Android — Cayman Islands
Common questions
Open the app and tap Track on the home screen. Select your route — East End Loop via East, East End Loop via Queen's Highway, or North Side/Cayman Kai — for the Eastern Link Shuttle. A live map will appear showing the bus location and an estimated arrival time updated every few seconds. GPS must be enabled on your device for the best accuracy.
When your phone loses internet connectivity, LetsGo automatically switches to SMS-based offline tracking. The app sends a text message to you and your saved emergency contacts with your last GPS position and the bus ETA. You will see a banner in the app when offline mode is active. To use this feature, ensure your emergency contacts are saved in the app's Safety settings.
No. Pilot routes on LetsGo are currently free to ride — no ticket, no tap, no fare. Just board the bus when it arrives at your stop.
Press and hold the red SOS button in the app for 2 seconds to trigger an emergency alert. Your exact GPS coordinates, bus ID, and route are immediately sent by SMS to all emergency contacts saved in your profile. A direct link to call 911 is also surfaced on screen. SOS alerts work even if your internet is offline. To set up emergency contacts, go to Profile → Emergency Contacts.
Go to Profile → Emergency Contacts in the app. Tap Add Contact to enter a name and phone number. You can save multiple contacts. When you press SOS or enable Live Share, all saved contacts receive an SMS notification. Contacts can be removed at any time — their information is deleted from our servers immediately.
Community Reports let riders flag issues like overcrowding, broken bus stops, long delays, or safety concerns. Tap the Report button on the home screen, choose a category, select the stop or route, and describe the issue. Other riders can upvote your report. Our team reviews all reports and aims to resolve critical issues quickly.
To delete your account, email info@letsgocayman.com with the subject line Account Deletion Request and include your registered username. We will permanently delete your account and associated personal data within 30 days. See our Privacy Policy for full details.
Fix common issues
GPS not working
- Open device Settings and find LetsGo under app permissions.
- Set Location to Always or While Using.
- Ensure Location Services is turned on globally.
- Step outside — GPS signals are weak indoors.
- Force-quit and reopen the app.
SOS not sending
- Make sure emergency contacts are saved in Profile → Emergency Contacts.
- Check that your phone number is correct in your account settings.
- Ensure SMS permissions are granted for LetsGo.
- In an emergency, call 911 directly.
App crashing or freezing
- Update LetsGo to the latest version in the App Store or Google Play.
- Restart your phone.
- Uninstall and reinstall the app (your account data is saved).
- Email us with your device model and iOS/Android version.
Offline mode not activating
- Confirm SMS is enabled on your SIM — the feature uses text messages.
- Add at least one emergency contact in the app.
- Turn mobile data off to test that offline mode activates.
- Contact support if it still doesn't trigger after 60 seconds offline.
Can't log in
- Check your username — it is case-sensitive.
- Tap Forgot password on the login screen.
- Ensure you have an internet connection.
- Email us if you no longer have access to your registered phone number.